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NTSB set to announce results of probe into terrifying Alaska Airlines door plug incident

CNN's profile
Original Story by CNN
June 24, 2025
NTSB set to announce results of probe into terrifying Alaska Airlines door plug incident

Context:

A National Transportation Safety Board (NTSB) hearing is set to reveal findings from an investigation into a harrowing incident involving Alaska Airlines' Boeing 737 Max, where a door plug blew out shortly after takeoff, causing chaos at 16,000 feet but resulting in no serious injuries. Preliminary findings indicate that four critical bolts were missing from the door plug, raising questions about Boeing's manufacturing process, as there was no internal record of the plug being improperly reattached. Interviews with Boeing employees highlighted a work environment pressured to avoid mistakes by moving too quickly, potentially contributing to the oversight. This incident places Boeing under further scrutiny as the company is concurrently implicated in a probe concerning a fatal Air India crash involving a 787 Dreamliner, potentially affecting its already fragile reputation. The complete NTSB report on the Alaska Airlines incident will be released in the coming weeks, which may further impact public confidence in Boeing's aircraft safety standards.

Dive Deeper:

  • The Alaska Airlines incident occurred in January 2025, when a Boeing 737 Max experienced a door plug blowing out at 16,000 feet shortly after takeoff from Portland, Oregon, resulting in passengers' belongings being sucked out of the plane.

  • NTSB's preliminary investigation found that four bolts meant to secure the door plug were missing upon the aircraft's delivery to Alaska Airlines in October 2023, but the responsible party for this oversight remains unidentified.

  • Boeing's internal investigation revealed no documentation indicating that the door plug was removed and reinstalled without bolts, leading to a lack of awareness among production line workers about the missing components.

  • Employee interviews suggested a high-pressure work environment at Boeing, where workers felt compelled to expedite processes to avoid mistakes, potentially leading to the omission of installing the bolts.

  • The timing of the NTSB hearing is critical for Boeing, as the company is also involved in an inquiry into a recent Air India crash involving a 787 Dreamliner, which could further damage its reputation if fault is found.

  • Boeing's reputation has already suffered due to two previous fatal 737 Max crashes in 2018 and 2019, attributed to design and software flaws, making the current investigations pivotal for its future credibility.

  • The final detailed report from the NTSB on the Alaska Airlines door plug incident is expected to be released in the next few weeks, potentially influencing public and industry trust in Boeing's aircraft safety.

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